Refunds and cancellation

If a paid interview fails because of a fault on Cue's side, you choose: the interview back, or your money back. Write to us within 7 days.

How paying works

Your first interview is free. After that you buy interviews: one for ₹79 or five for ₹349, to use within 6 months, or a Placement pass of 10 for ₹649, to use within 30 days, up to 3 a day. Each is paid for once and nothing renews. Any of them unlocks the paid extras (the PDF, the revision view, longer-kept reports).

When you get a refund

• The interviewer never started, or stopped and could not be rejoined, because of a fault on our side.
• The interview finished but your report never arrived.
• You were charged twice, or charged for something you did not buy.
• You bought interviews by mistake: if none of them has been used, ask within 7 days and the whole amount comes back.

For a failed paid interview you choose between the interview being added back to your account and the money for that interview being returned. A free interview that fails on our side is given back as an interview.

When you don’t

• The interview ran and you got your report, but you did not like the marks or the questions.
• You ended the interview early yourself.
• Interviews you have already used, in full or in part, are not refunded.
• Apart from a purchase made by mistake (above), interviews you haven’t used are not refunded. They last 6 months (30 days for the Placement pass), so there is time to use them.
• An interview whose use-by date has passed can’t be used or refunded.
• The problem was on your side, such as no internet, a blocked camera or microphone, or a device that could not run it. We still want to hear about it, and we often add the interview back anyway.

How to ask

Write to support@hire.rest within 7 days of the interview or the payment, from the email you used on Cue. Say what happened and roughly when; the order ID on your payment receipt helps (My interviews, Payments). You will get an answer within 3 working days.

How the money comes back

To the same card, UPI ID or account you paid from, through Razorpay, the company that handled the payment. It usually arrives within 5 to 7 working days of our saying yes; your bank decides the exact day.

Cancelling

Nothing Cue sells renews, so there is nothing to cancel. If you delete your account, any unused paid interviews are lost with it, so ask for a refund first if one is due.

Last updated 28 September 2026. Cue is run by Krishna Thorat, sole proprietor, Udyam registration UDYAM-MH-26-1231228, GSTIN 27APKPT8177J1ZY. About · Contact